Available on Slack Marketplace

Available on Slack Marketplace

Available on Slack Marketplace

Resolve IT requests where work already happens.

Resolve IT requests where work already happens.

Resolve IT requests where work already happens.

SIA is an AI agent for enterprise IT,now available inside Slack.Reset access, raise tickets, check incident status, and close multi-system workflows — without leaving your channel.

SIA is an AI agent for enterprise IT, now available inside Slack. Reset access,raise tickets,check incident status, and close multi-system workflows — without leaving

your channel

SIA is an AI agent for enterprise IT, now available inside Slack.Reset access, raise tickets, and check incident status, close multi-system workflows — without leaving your channel.

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What SIA does in Slack

What SIA does in Slack

Unlock the power of AI in your Slack workspace with these simple steps.

Things your team can ask SIA, starting day one.

Asking Questions in Channels

By tagging @SIA in Slack, users can instantly trigger automated, secure password resets that verify identity via OTP and update credentials without ever leaving the chat window.

DM SIA to check the status of any open ticket across ServiceNow, Jira, Freshservice, or BMC. SIA pulls the latest update including expected resolution time and who it's currently with.

How it works

How it works

How it works


SIA for Slack connects your Slack workspace to SIA Agent Fabric — the orchestration layer that lets one AI agent take action across your entire enterprise tech stack.

When you message SIA in Slack, it doesn't just respond. It executes: across IAM, ITSM, HRMS, security, and observability tools you've already connected.Slack is the interface.Your existing systems do the work. SIA coordinates between them.

SIA for Slack connects your Slack workspace to Scogo's Agent Fabric — the orchestration layer that lets one AI agent take action across your entire enterprise tech stack.

When you message SIA in Slack, it doesn't just respond. It executes: across IAM, ITSM, HRMS, security, and observability tools you've already connected. Slack is the interface.Your existing systems do the work. SIA coordinates between them.

SIA for Slack connects your Slack workspace to SIA Agent Fabric — the orchestration layer that lets one AI agent take action across your entire enterprise tech stack.

When you message SIA in Slack, it doesn't just respond. It executes: across IAM, ITSM, HRMS, security, and observability tools you've already connected.Slack is the interface.Your existing systems do the work. SIA coordinates between them.

Install SIA for Slack in 7 steps.

Install SIA for Slack in 7 steps.

Unlock the power of AI in your Slack workspace with these simple steps.

Installation requires Organization Owner or Admin permissions on your SIA

account. Allow 5 minutes.

1

Step 1: Create or sign in to your SIA account

Visit sia.scogo.ai. If you're new to SIA, create an account. If you're already a user, sign in.

2

Step 2: Confirm you have admin permissions

Installing integrations requires Organization Owner or Admin permissions. If you don't have these, ask your SIA admin to install the Slack integration for you.

3

Step 3: Navigate to Agent Fabric → Integrations

From the SIA dashboard, open Agent Fabric in the left navigation, then click Integrations.

4

Step 4: Locate Slack under the Social category

Use the category filter or search bar to find Slack. Click into the Slack integration "Connect" button.

Use the category filter or search bar to find Slack.Click into the Slack integration card.

5

Step 5: Click Connect, then Add to Slack

On the integration page, click "Authorize With OAuth" button — click it to begin secure OAuth authorisation.

6

Step 6: Authorise your Slack workspace

You'll be redirected to Slack. Sign in if needed, select the workspace you want to connect, review the permissions SIA is requesting, and click Allow.

7

Step 7: Start using SIA in Slack

You're set. SIA will introduce itself with a welcome DM, and any team member in your workspace can now message SIA in channels or DMs to get work done.

A note on how SIA uses AI.

A note on how SIA uses AI.

SIA is powered by large language models. Like all LLM-based systems, SIA can occasionally generate incomplete responses. For this reason, every action SIA takes — especially actions that change system state (access grants, ticket updates, infrastructure changes) — is logged, auditable, and configurable to require human approval. We recommend customers enable approval workflows for sensitive actions during initial rollout. Always verify critical actions before final approval.

SIA is powered by large language models. Like all LLM-based systems, SIA can occasionally generate incomplete responses. For this reason, every action SIA takes — especially actions that change system state (access grants, ticket updates, infrastructure changes) — is logged, auditable, and configurable to require human approval. We recommend customers enable approval workflows for sensitive actions during initial rollout. Always verify critical actions before final approval.

Built for the way enterprises actually operate.

Built for the way enterprises actually operate.

For BFSI, healthcare, and other regulated sectors, SIA supports on-prem deployment with the same Slack integration experience. Speak to our team about your compliance requirements.


For BFSI, healthcare, and other regulated sectors, SIA supports on-prem deployment with the same Slack integration experience. Speak to our team about your compliance requirements.

Permissions and data handling

Permissions and data handling

What SIA accesses, and why.

SIA requests only the permissions it needs to function. Every scope is listed below in plain English.

SIA requests only the permissions it needs to function. Every scope is listed below in plain English.

Data handling

What we collect from Slack: Only messages that mention or DM SIA. SIA does not read general channel conversations.

Where it's processed: Scogo's enterprise infrastructure (AWS, Mumbai region for India customers, data residency options available for other regions).

How long it's kept: SIA retains conversation logs for 90 days by default for audit and continuity. Configurable per customer.

Training data: Customer Slack data is never used to train shared models. Period.

Deletion: You can request deletion of all Slack-related data by emailing privacy@scogo.ai or via your SIA admin console.

Full Privacy Policy

Frequently Asked Questions

Frequently Asked Questions

Your Questions Answered

Your Questions Answered

What can I do with SIA in Slack?

How to install?

Reset and provision access across systems, raise and update tickets in any connected ITSM, check incident status, run runbooks, and trigger workflows that span multiple enterprise tools — all from Slack.

What permissions does SIA request, and why?

The full scope list is in the Permissions section above. Every scope is the minimum required to deliver the feature it enables. SIA does not request read, post, or broad message-history scopes.

Where is my Slack data processed and stored?

In Scogo's enterprise cloud infrastructure.

India-based customers, data is processed in AWS Mumbai by default, other regions are

available. Data is not used to train shared AI models.

In Scogo's enterprise cloud infrastructure.

India-based customers, data is processed in AWS Mumbai by default, other regions are available. Data is not used to train shared AI models.

Does SIA work with Slack Enterprise Grid?

Yes. SIA supports workspaces on Free, Pro, Business, and Enterprise Grid plans.

Can I limit SIA to specific channels?

Yes. Workspace admins can scope SIA to designated channels during installation or any time after.

What happens when a user is removed from our Slack workspace?

SIA automatically loses access to that user. Their conversation history with SIA is retained per your configured retention policy.

How do I uninstall SIA?

From your Slack workspace, navigate to Apps → Manage → SIA, then click Remove. Alternatively, from your SIA dashboard, go to Agent Fabric → Integrations → Slack → Disconnect. On uninstall, SIA revokes all tokens and stops accessing your workspace immediately.

Is SIA free to use in Slack?

The Slack integration is included in all SIA subscriptions. SIA itself is a paid platform — see scogo.ai/pricing for details, or talk to our team for enterprise pricing.

How do I get help?

Email support@scogo.ai or use the contact form on this page. No SIA account required.

Need Help Installing SIA for Slack?

Need Help Installing SIA for Slack?

Our support team is available across India and global business hours. For installation

help, integration troubleshooting, or general questions, reach us at any of the following:

Bring SIA into your Slack workspace.

Bring SIA into your Slack workspace.

Five minutes to install. Day-one productivity gains. Built for enterprises that take

security, audit, and orchestration seriously.

Talk To Team

AI Disclaimer

SIA uses a Large Language Model (LLM) to process and respond to IT support queries on behalf of your organization. Like all AI systems, SIA may occasionally generate responses that are inaccurate, incomplete, or not suited to your specific context. We recommend that users exercise judgment when acting on AI-generated responses, particularly for high-impact actions. SIA is designed to assist — not replace — human decision-making. Critical IT decisions should always be reviewed by a qualified team member before action is taken.

SIA uses a Large Language Model (LLM) to process and respond to IT support queries on behalf of your organization. Like all AI systems, SIA may occasionally generate responses that are inaccurate, incomplete, or not suited to your specific context. We recommend that users exercise judgment when acting on AI-generated responses, particularly for high-impact actions. SIA is designed to assist — not replace — human decision-making. Critical IT decisions should always be reviewed by a qualified team member before action is taken.

AI Agents That Handle Support End-to-End

AI Agents That Handle Support End-to-End