Scogo AI Privacy Policy

Summary of Our Privacy Policy

Our privacy commitment: Scogo AI has never sold your information to someone else for advertising, or made money by showing you other people's ads, and we never will. We ask for only the least amount of information necessary, gathering only what we believe is essential for doing business or for the specific transaction at hand. This policy tells you what information we collect from you, what we do with it, who can access it, and what you can do about it.

We only collect the information that we actually need. Some of that is information you actively give us when you sign up for an account, register for an event, ask for customer support, or buy something from us. We store your name and contact information, but we do not store credit card numbers (except with your permission and through one of our secured payment gateways).

When you visit our website or use our software, we automatically log some basic information like how you got to the site, where you navigated within it, and what features and settings you use. We use this information to improve our websites and services and to drive new product development.

Sometimes we receive information indirectly. If you ask about our products through one of our referral programs or reselling partners, or sign in to one of our products through an authentication service provider like LinkedIn or Google, they will pass on your contact information to us. We will use that information to complete the request you made.

What We Do With Your Information

We use your information to provide the services you have requested, create and maintain your accounts, and keep an eye out for unauthorized activity on your accounts. We also use it to communicate with you about the products you are currently using, your customer support requests, new products you may like, chances for you to give us feedback, and policy updates. We analyze the information we collect to understand user needs and to improve our websites and services.

We are required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the service you have requested from us.

You can decline certain kinds of information use either by not providing the information in the first place or by opting out later. You can also disable cookies to prevent your browser from giving us information, but if you do so, certain website features may not work properly. We completely disable non-essential and intrusive third-party cookies from all Scogo AI websites and products.

We limit access to your personal information to our employees and contractors who have a legitimate need to use it. If we share your information with other parties (like developers, service providers, domain registrars, and reselling partners), they must have appropriate security measures and a valid reason for using your information, typically to serve you.

We keep your personal information for as long as it is required for the purposes stated in this Privacy Policy. When we no longer have a legitimate need to process your information, we will delete, anonymize, or isolate your information, whichever is appropriate.

Part I – Information Scogo AI Collects and Controls

What Information Scogo AI Collects

We collect information about you only if we need the information for some legitimate purpose. Scogo AI will have information about you only if (a) you have provided the information yourself, (b) Scogo AI has automatically collected the information, or (c) Scogo AI has obtained the information from a third party.

Information That You Provide Us

i. Account signup: When you sign up for an account to access one or more of our services, we ask for information like your name, contact number, email address, company name, and country to complete the account signup process. You will also be required to choose a unique username and a password for accessing the created account. You may also provide us with more information such as your photo, time zone, and language, but we do not require that information to sign up.

ii. Event registrations and other form submissions: We record information that you submit when you (i) register for any event, including webinars or seminars, (ii) subscribe to our newsletter or any other mailing list, (iii) submit a form to download any product, whitepaper, or other materials, (iv) participate in contests or respond to surveys, or (v) submit a form to request customer support, get a quote, or to contact Scogo AI for any other purpose.

iii. Payment processing: When you buy something from us, we ask you to provide your name, contact information, and credit card information or other payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date, and the last four digits of the credit card number. We do not store the actual credit card number. For quick processing of future payments, if you have given us your approval, we may store your credit card information or other payment information in an encrypted format in the secured servers of our Payment Gateway Service Providers.

iv. Testimonials: When you authorize us to post testimonials about our products and services on our website, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at privacy@scogo.ai.

v. Interactions with Scogo AI: We may record, analyze, and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.

Information That We Collect Automatically

i. Information from browsers, devices, and servers: When you visit our websites, we collect information that web browsers, mobile devices, and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer, and mobile network information. We include these in our log files to understand more about visitors to our websites.

ii. Information from cookies and tracking technologies: We use temporary and permanent cookies to identify users of our services and to enhance user experience. We also use cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness, and for targeted visitor and user engagement by tracking your activities on our websites. We mostly use first-party cookies and do not use third-party cookies or other third-party tracking technologies for non-essential or intrusive tracking.

iii. Information from application logs and mobile analytics: We collect information about your use of our products, services, and mobile applications from application logs and in-house usage analytics tools, and use it to understand how your use and needs can improve our products. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.

Information That We Collect From Third Parties

i. Signups using federated authentication service providers: You can log in to Scogo AI services using supported federated authentication service providers such as LinkedIn, Microsoft, and Google. These services will authenticate your identity and give you the option to share certain personal information with us, such as your name and email address.

ii. Referrals: If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address, and other personal information. You may contact us at privacy@scogo.ai to request that we remove your information from our database.

iii. Information from our reselling partners and service providers: If you contact any of our reselling partners, or otherwise express interest in any of our products or services to them, the reselling partner may pass your name, email address, company name, and other information to Scogo AI. If you register for or attend an event sponsored by Scogo AI, the event organizer may share your information with us.

iv. Information from social media sites and other publicly available sources: When you provide feedback or reviews about our products, interact, or engage with us on marketplaces, review sites, or social media sites such as Facebook, Twitter, LinkedIn, and Instagram through posts, comments, questions, and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, better understand user reactions and issues, or to reproduce and publish your feedback on our website. Once collected, this information may remain with us even if you delete it from these sites.

Purposes for Using Information

In addition to the purposes mentioned above, we may use your information for the following purposes:

• To communicate with you about products that you have downloaded and services that you have signed up for, changes to this Privacy Policy, changes to the Terms of Service, or important notices;

• To keep you posted on new products and services, upcoming events, offers, promotions, and other information that we think will be of interest to you;

• To ask you to participate in surveys, or to solicit feedback on our products and services;

• To set up and maintain your account, and to do all other things required for providing our services, such as enabling collaboration, providing website and hosting services, and backing up and restoring your data;

• To understand how users use our products and services, to monitor and prevent problems, and to improve our products and services;

• To provide customer support, and to analyze and improve our interactions with customers;

• To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of Scogo AI, its users, third parties, and the public;

• To update, expand, and analyze our records, identify new customers, and provide products and services that may be of interest to you;

• To analyze trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them;

• To monitor and improve marketing campaigns and make suggestions relevant to the user.

Your Choice in Information Use

Opt out of non-essential electronic communications: You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive essential notices and emails such as account notification emails (password change, renewal reminders, etc.), security incident alerts, and essential transactional and payment related emails.

Disable cookies: You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.

Optional information: You can choose not to provide optional profile information such as your photo. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.

Who We Share Your Information With

We do not sell any personal information. We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.

Employees and independent contractors: Employees and independent contractors of Scogo AI have access to the information covered in Part I on a need-to-know basis. We require all employees and independent contractors to follow this Privacy Policy for personal information that we share with them.

Third-party service providers: We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers, and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.

Domain registrars: When you register a domain through Scogo AI, we share your name and contact information such as your physical address, email address, and phone number with domain name registrars as per applicable domain registration rules.

Reselling partners: We may share your personal information with our authorized reselling partners, solely for the purpose of contacting you about products that you have downloaded or services that you have signed up for. We will give you an option to opt out of continuing to work with that partner.

Marketplace application developers: When you install or purchase any application developed using Scogo AI’s APIs, your name and email address will be shared with the developer of the application, so they may engage with you directly as the provider of that application or service. Scogo AI does not control the use of your personal information by the developers, which will be based on their own privacy policies.

Your Rights With Respect to Information We Hold About You

You have the following rights with respect to information that Scogo AI holds about you:

Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information’s source, purpose and period of processing, and the persons to whom the information is shared.

Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies.

Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.

Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances.

Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used, and machine-readable format, in circumstances where the information is processed with your consent or by automated means.

Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.

Right to complain: You have the right to raise a complaint regarding the way we collect, use, or share your information by contacting us directly.

Retention of Information

We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.

Part II – Information That Scogo AI Processes on Your Behalf

Information Entrusted to Scogo AI and Purpose

Information provided in connection with services: You may entrust information that you or your organization control to Scogo AI in connection with use of our services or for requesting technical support for our products. This includes information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor). The data may either be stored on our servers when you use our services, or transferred or shared to us as part of a request for technical support or other services.

Information from mobile devices: When you elect to allow it, some of our mobile applications have access to the camera, call history, contact information, photo library, and other information stored on your mobile device. Our applications require such access to provide their services. You may disable the mobile applications’ access to this information at any time by editing the settings on your mobile device.

All the information entrusted to Scogo AI is collectively termed "service data".

Ownership and Control of Your Service Data

We recognize that you own your service data. We provide you complete control of your service data by providing you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.

How We Use Service Data

We process your service data when you provide us instructions through the various modules of our services. For example, when you generate an invoice using our invoicing service, information such as the name and address of your customer will be used to generate the invoice; and when you use our campaign management service for email marketing, the email addresses of the persons on your mailing list will be used for sending the emails.

Push Notifications

If you have enabled notifications on our desktop and mobile applications, we will push notifications through a push notification provider such as Apple Push Notification Service, Google Cloud Messaging, or Windows Push Notification Services. You can manage your push notification preferences or deactivate these notifications by turning off notifications in the application or device settings.

Who We Share Service Data With

Employees and independent contractors: We may provide access to your service data to our employees and individuals who are independent contractors of Scogo AI so that they can (i) identify, analyze, and resolve errors, (ii) manually verify emails reported as spam to improve spam detection, or (iii) manually verify scanned images that you submit to us to verify the accuracy of optical character recognition. We ensure that access by our employees to your service data is restricted to specific individuals, and is logged and audited.

Collaborators and other users: Some of our products or services allow you to collaborate with other users or third parties. Initiating collaboration may enable other collaborators to view some or all of your profile information. For example, when you edit a document that you have shared with other persons for collaboration, your name and profile picture will be displayed next to your edits.

Third-party integrations you have enabled: Most of our products and services support integrations with third-party products and services. If you choose to enable any third-party integrations, you may be allowing the third party to access your service data and personal information about you. We encourage you to review the privacy practices of the third-party services and products before you enable integrations with them.

Retention of Service Data

We hold the data in your account as long as you choose to use Scogo AI services. Once you terminate your Scogo AI user account, your data will be deleted from the active database within 6 months. The data deleted from the active database will be deleted from backups within 3 months after that.

Part III – General

Children’s Personal Information

Our products and services are not directed to individuals under 16. Scogo AI does not knowingly collect personal information from children who are under 16 years of age. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 years has provided personal information to us, please write to privacy@scogo.ai with the details, and we will take the necessary steps to delete the information we hold about that child.

How Secure Is Your Information

At Scogo AI, we take data security very seriously. We have taken steps to implement appropriate administrative, technical, and physical safeguards to prevent unauthorized access, use, modification, disclosure, or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, please write to us at security@scogo.ai.

Automation and Artificial Intelligence

In order to provide enhanced productivity and predictive capabilities to our users, we employ a variety of technologies such as regex parsing, template matching, artificial intelligence, and machine learning. In keeping with Scogo AI’s promise not to exploit your data in a way that is not respectful of your privacy and confidentiality expectations, we make only the following limited use of service data for these technologies: (i) using anonymized data to improve accuracy of the algorithms; and (ii) using your organization’s data for developing models specific to your organization.

Do Not Track (DNT) Requests

Some internet browsers have enabled ‘Do Not Track’ (DNT) features, which send out a signal to the websites that you visit indicating that you don’t wish to be tracked. Currently, there is no universal standard that governs what websites can or should do when they receive these signals. For now, we do not take action in response to these signals.

External Links on Our Website

Some pages of our website may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you not share any personal information with these third parties unless you have checked their privacy policies and assured yourself of their privacy practices.

Blogs and Forums

We offer publicly accessible blogs and forums on our website. Please be aware that any information you provide on these blogs and forums may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. Scogo AI is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with Scogo AI. To request the removal of your information from our blogs and forums, you can contact us at privacy@scogo.ai.

Social Media Widgets

Our website includes social media widgets such as Facebook “like” buttons and Twitter “tweet” buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate on the website, and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.

Disclosures in Compliance With Legal Obligations

We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process, or governmental request, including to meet national security requirements.

Enforcement of Our Rights

We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, spam filtering, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.

Business Transfers

We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honor our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data.

Compliance With This Privacy Policy

We make every effort, including periodic reviews, to ensure that personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us at privacy@scogo.ai. We will contact you and, if required, coordinate with the appropriate regulatory authorities to effectively address your concerns.

Notification of Changes

We may modify this Privacy Policy at any time, upon notifying you through a service announcement or by sending an email to your primary email address. If we make significant changes to the Privacy Policy that affect your rights, you will be provided with at least 30 days’ advance notice of the changes by email to your primary email address. Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@scogo.ai