2025 is the year of AI Agents. They will create a level playing field for MSMEs
Vivek Raghuwanshi
2025 is the year of AI Agents. They will create a level playing field for MSMEs
I’ve seen it happen time and again—businesses with amazing products and services struggling to compete, not because of quality, but because they can’t match the 24/7 support of bigger brands.
Picture this: Shreya, a potential customer, visits your website on a Sunday, ready to buy. She has a simple question but finds your support team offline. Disappointed, she moves on to a competitor who responds instantly. Just like that, your business lost a sale.
Big brands solve this with massive support teams or expensive BPOs. But for most businesses, that’s just not feasible. And honestly, it shouldn’t have to be.
That’s where AI Agents can step in—providing round-the-clock, instant and cost-effective support, helping businesses of all sizes to compete on a level playing field.
What are AI Agents and how can they bring about a level playing field?
I will first tell you what they are not - unlike traditional chatbots, AI Agents don’t function on pre-scripted responses.
AI Agents get the task done by understanding the context and calling the right tools for achieving the end goal. Built on foundational AI models (Large Language Models in their current state), AI Agents continue to learn from every interaction.
This inherent ability of AI Agents to get the task done and get better at it makes them a scalable alternative to existing customer support solutions. And that’s one reason why I see them bringing about a level playing field.
But for the level playing field to come into effect, the AI Agents also have to be cost-effective.
Proud of our team at Scogo.ai for building Made-in-India, scalable, secure, and cost-effective Agentic AI solutions
At Scogo.ai, we built SIA, an AI Agent designed to handle customer support and sales 24/7—without the need for a high CAPEX.
SIA is built to help businesses of all sizes to:
- Answer pre-sales, post-sales, and customer complaints.
- Sell products and book appointments.
- Automate key customer-facing tasks.
Imagine having a fail-proof, always-on support system that adapts to your business needs. SIA does just that.
We have a vision to make SIA the UPI of Customer Support
Just as UPI revolutionized payments—making transactions instant, seamless and universal—SIA is designed to do the same for customer support.
At Scogo.ai, we believe exceptional support is a necessary business growth lever. Every business—big or small—deserves a scalable, secure, affordable solution to grow faster and serve customers better.
I invite you to experience SIA—No Pay-wall, No form-fills, Zero Code, Zero
We’re making it incredibly easy for businesses to get started.
Launch your own branded AI Agent for free at scogo.ai and experience first-hand how SIA can transform your customer support and accelerate your business growth.
