customer story
KIFS Housing Finance: Instant Resolution for a Distributed Workforce
Serving 10,000+ employees across 1,000+ locations, KIFS transformed its IT support from reactive to instant with Scogo AI’s Iceberg platform.
"Scogo AI has transformed how our distributed workforce operates. What used to take days now happens instantly. Our field sales team is more responsive, our IT team more efficient, and our employees happier.”
IT Director
KIFS Housing Finance
KIFS Housing Finance, one of India’s leading NBFCs, faced rising support volumes and long turnaround times for basic IT and access requests. These delays hurt field productivity and response times in a fast-moving financial services environment.
The Challenge
Multiple internal teams handling fragmented requests.
1–2 day turnaround for access provisioning and IT ticket closures.
Lack of centralized knowledge repository for employees.
Reduced sales efficiency due to dependency on back-office responses.
The Solution: Iceberg + SIA AI Agent
Scogo deployed Iceberg’s unified AI support platform, powered by SIA, the intelligent support agent.
Centralized all employee queries across channels (email, chat, and portal).
Trained the AI agent on hundreds of product and policy documents.
Delivered contextual responses instantly with self-service capabilities.
Automated access requests and IT resolutions through workflow integration.
The Results
Instant access for IT and permissions requests — from 1–2 days to seconds.
80% automated resolution rate across departments.
Thousands of productive hours saved across the organization.
Improved customer responsiveness through faster field enablement.
Significant uplift in employee satisfaction and support experience.
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